What does a tutoring centre manager do?

A tutoring centre manager makes sure students have a great learning experience, families feel looked after, and tutors have what they need to do their best work. It's a role that blends leadership, customer service, sales and operations.

Key responsibilities

• Leading, rostering and supporting the tutoring team
• Welcoming new families, running assessments and guiding enrolments
• Keeping in touch with parents about progress
• Making sure the centre is organised, safe and welcoming
• Following child-safety procedures and keeping accurate records
• Working with the owner on centre goals

Skills that help

• Leadership and the ability to motivate a team
• Warm, confident communication with families
• Comfort with sales and enrolment conversations
• Organisation and problem solving
• A genuine interest in education

Do you need education experience?

Not always. Many successful centre managers come from retail, hospitality, customer service or sales, where they learned to lead teams and look after customers. Others are former tutors or teachers. Each role lists its own requirements.

Who employs centre managers?

Most Success Tutoring centres are independently owned franchise businesses, so a centre manager is usually employed by the centre's owner. The job ad names the employer.